Peggy’s Skylight Terms and Conditions

The following information you are about to read are the terms and conditions of trading for Peggy’s Skylight Limited. If you have any questions about our terms and conditions or feel that your question hasn’t been answered in the below, please email us at info@peggysskylight.co.uk and we’d be happy to help with your query.

Event cancellation(s)

If an event is cancelled by Peggy’s Skylight, we will only refund the face value of the tickets purchased. We will not have any liability to you for any other losses incurred as a result of such a cancellation such as travel and hotel expenses nor any other consequential or economic loss. Our liability in this instance is limited to a refund of the price paid to us for the ticket. We will do our best to contact you by email or phone using the details you submitted at point of transaction.

Peggy’s Skylight cannot always guarantee that we will know well ahead of time for event changes that could be caused by extenuating circumstances, but we will always endeavour to try our very best to keep you informed of any changes. Please check our website and social media accounts for any unforeseen announcements regarding cancelled events in case you miss an email from us or a call. If an event is cancelled, or a date is changed after booking, we will be more than happy to arrange a face value refund of your ticket.

If you can no longer attend the Event

Please ensure that when you book your tickets you can attend the event on the date and at the time scheduled. Tickets are for your personal use only. Once you have booked your ticket, we won’t be able to cancel, exchange or refund your ticket(s). If you can no longer attend an event, you may, of course, resell your ticket for the face value. Tickets that are sold or being offered for sale for commercial gain or profit are strictly prohibited at Peggy’s.

Date changes to Events

Sometimes, though rarely, the date for an event that you have booked may change at Peggy’s. If this happens, Peggy’s will contact you by email or phone using the details provided at point of transaction, and let you know whether your ticket is still valid or whether you’re entitled to a refund at the face value of your ticket(s).

Event arrangements

If an event’s date changes or is cancelled, Peggy’s cannot be held liable for additional costs you may have incurred for personal arrangements such as travel, accommodation, dining or any other associated service relating to the event. We cannot refund any costs incurred for personal arrangements. The limit of our liability is a refund or part refund of the price you paid for the ticket. Our liability in respect of any loss of good will, loss of business, loss of profits, loss of anticipated savings, loss of use or for any other consequential, special or indirect loss or damage will be NIL. Nothing in these terms will exclude or limit liability for death or serious injury caused by our negligence.

Line-up changes

If the headline artist does not appear at an event or if the artist listing of the event has been dramatically changed from the information which has been advertised through Peggy’s, we will refund the face value of the ticket(s), if you no longer wish to attend an event due to changes.

This does not apply to changes of any supporting acts or supporting acts not appearing at the event, only to headline acts.

Please note that this does not apply to festivals or city wide events where the line-ups are out of Peggy’s control or event scheduling. Please contact or check the terms and conditions of the Event Organiser to see what their policy is for line-up changes.

Electronic tickets

All paid events at Peggy’s use electronic tickets. We do not print or send physical copies of our tickets. Please make sure you check your junk/spam files as sometimes tickets are sent to these folders.

We may implement have implemented a maximum allowance to allow for people to have fair opportunities when buying tickets.

Notifying Peggy’s of any problems with tickets

If you have a problem, for example your transaction didn’t go through, please get in touch with Peggy’s as soon as possible. Check your spam or junk folders first! It is important to contact us during normal office hours at least three working days before the event. Please see our office hours for the week in our website footer.

Bank charges

All payment and refund transactions originate from the UK.

Peggy’s cannot be held liable for any additional charges your bank or credit card provider may apply to your transaction. These charges are out of our hands and control.

Ticket checking and admission

When you arrive, we will check your name and details against our guest list and/or booking information to allow entry to the venue.

Antisocial behaviour and restriction of access to our Venue

Peggy’s will not refund tickets for anyone who is refused entry or removed from the venue due to any of the following:

• Late arrival
• Being underage 
• Producing no proof of ID and or age 
• Declining to be searched, if requested.
• Abusive, threatening, drunken or antisocial behaviour toward staff or members of the public.
• Carrying offensive weapons, illegal substances or bringing alcohol onto the premises.

This is a live performance.  Just like a theatre show or a cinema viewing, interruptions we deem inappropriate during an act will not be tolerated. This includes heckling, calling out, being noisy and/or talking disruptively during a performance, failing to turn off the sound of your mobile phone when requested, failing to be courteous to other audience members (and the performers), which is persistent after a request and direction to desist from our staff. 

Our decision on access or removal is final, and we have full discretion to manage the occupancy of our venue as we see fit to ensure the safety and enjoyment of our other customers, staff and performers.

If you experience any problem whilst at the venue or during an event, please bring it to the attention of a member of staff immediately.

Data protection

We may ask you for personal information such as email address, name, phone number and billing information. We do not keep payment information or have services on our website to “remember” your card information, to protect you and your bank information. For all of our data protection information, please read our privacy policy.